You can permanently delete your Gyde account and the personal data associated with it at any time. There are two ways to do this.
In-App deletion is immediate. When the App confirms success, the backend has removed the account data described below and you are signed out. If deletion fails, the App keeps you signed in and shows an error so you can retry; it does not present a failed request as completed.
Option 1: Delete in the App
- Open the Gyde app and sign in if you are not already signed in.
- Open the You tab.
- Under Account, tap Delete account.
- Read the permanent-deletion warning and tap Delete permanently.
A successful response permanently removes the server-side data listed below and clears the local session. Sign in with Apple accounts also have Gyde's Apple authorization revoked as part of the same process.
Option 2: Email request
If you cannot sign in - for example, you no longer have access to the device or to your Sign in with Apple identity - email drewb97@gmail.com from the address associated with your account. Use the subject line "Delete my Gyde account" and include any details that may help us verify your identity (for example, the approximate date you created the account or the display name shown on it).
We may follow up with verification questions before completing an email request. Once verified, we will process it within 30 days.
What gets deleted
- Your account record, email, display name, avatar, and sign-in provider identifiers.
- Password credential, Sign in with Apple grant, stored sessions, and refresh tokens.
- Saves, contact-match data, friend relationships, blocks, reactions, votes, and purchase entitlements stored with the account.
- Account-linked searches, chat history, planning memory, first-party analytics, visitor IDs, and session activity.
- Your crew membership records, group saves, messages, and uploaded social media. Groups you owned remain available to other members without your name, owner identifier, custom group name, or group avatar.
What we may retain
- Operational logs that have already been written, until they age out under our normal log retention.
- Moderation reports, evidence snapshots, and action logs for up to 12 months to investigate abuse, handle appeals, and prevent repeated harm. Account foreign keys are removed, but the reported content snapshot may remain during this safety period.
- Records we are legally required to keep (for example, to comply with tax, fraud-prevention, or law-enforcement obligations).
- De-identified or aggregated data that can no longer be linked to you.
- A non-identifying deletion receipt containing only a request ID, completion status, and timestamps. It does not retain your account ID, email, name, provider identifier, or a free-form reason.
Revoking Sign in with Apple
In-App deletion automatically sends Apple's token-revocation request before Gyde removes your account. If Apple revocation cannot be completed, no account data is deleted and the App tells you to retry. You can also revoke Gyde's access from Apple's side at any time by going to Settings > Apple ID > Sign In with Apple on your iOS device, selecting Gyde, and choosing Stop Using Apple ID. Revoking access on Apple's side does not by itself delete your data from our service - please also use one of the two options above.
Questions
Email drewb97@gmail.com and we will respond.