Need help with Gyde? We are a small team and respond to every message personally.
Contact: drewb97@gmail.com
We aim to reply within a few business days. Please include your device model, iOS version, the App version, and a description of the issue.
Common questions
Location is not working
- Open the iOS Settings app, scroll to Gyde, tap Location, and confirm it is set to While Using the App with Precise Location enabled.
- Make sure your device has location services turned on globally in Settings > Privacy & Security > Location Services.
- Step outside or near a window. GPS accuracy is poor indoors and in deep urban canyons.
- Force-close the App and reopen it.
- If the problem persists, contact drewb97@gmail.com.
I don't see any stories near me
Gyde's content library is currently focused on selected cities, starting with Austin, Texas. If you are outside an area we have indexed, the map will show no stories. We are expanding coverage - let us know which city you would like to see next at drewb97@gmail.com.
Within a covered city, open Explore, allow location access, and use the feed or map to browse another area.
Audio won't play
- Check that your device is not on silent mode and the volume is up.
- If you are connected to Bluetooth audio, confirm the output device is correct.
- Reopen the App. If audio still does not play, try again on Wi-Fi - audio files are streamed.
- If the issue continues, email us with a screenshot of the affected story.
How do I sign out or change accounts?
Open the You tab, then tap Log out under Account. You can then sign in again with a different account.
How do I delete my account?
Open the You tab, tap Delete account, and confirm Delete permanently. A successful deletion is immediate; a failure leaves you signed in and displays an error so you can retry. You can also request deletion by email. See the full instructions on the Account Deletion page.
I think a fact or photo is wrong
Most of our content comes from open data sources such as Wikidata, OpenStreetMap, and Wikimedia Commons. We will gladly remove or correct content on request. Email drewb97@gmail.com with the story or place name and the issue.
Privacy and data questions
See our Privacy Policy. To exercise data rights such as access, export, correction, or deletion, email drewb97@gmail.com.
Reporting safety, abuse, or security issues
To report a crew message or member, open its menu in the App and choose Report. The reported message is hidden from you immediately and enters our moderation queue. You can also block an account from the same menu and manage blocked accounts under You. We aim to review in-app safety reports within 24 hours. See our Community Guidelines.
For an urgent safety issue, moderation appeal, or security vulnerability, please email drewb97@gmail.com with the subject line "Safety report," "Moderation appeal," or "Security report" and a description of the issue. Do not publicly disclose vulnerabilities before we have had a reasonable chance to respond.